# How can we help?

Canonical: https://senseible.earth/help

Ask the way you’d say it, or pick a topic.

## Get started

- [Can I try it without an account?](https://senseible.earth/help/try-without-an-account): Yes. Upload a bill on the home page and see the result straight away.
- [Is Senseible free?](https://senseible.earth/help/is-senseible-free): Yes. The Snapshot plan is free, forever.
- [Can I ask by voice?](https://senseible.earth/help/ask-by-voice): Yes. Tap the mic on the home page, ask your question, and hear the answer read aloud.
- [How long is my data kept?](https://senseible.earth/help/how-long-is-my-data-kept): Up to 3 months without an account, and up to 18 months for signed-in or paid accounts.

## Upload a bill

- [What can I upload?](https://senseible.earth/help/what-can-i-upload): A PDF or a photo of your bill.
- [How are long PDFs read?](https://senseible.earth/help/long-pdfs): Upload the whole file. Your browser splits it into parts, and we read them one by one.
- [What if I upload the same invoice twice?](https://senseible.earth/help/same-invoice-twice): It is counted once.
- [My bill is blurry or handwritten](https://senseible.earth/help/blurry-or-handwritten-bill): Unclear numbers are flagged, never guessed.
- [What do you read from my electricity bill?](https://senseible.earth/help/electricity-bill): Only the billing details: the period, tariff category, sanctioned load and units.

## My numbers and Verify

- [How is my number worked out?](https://senseible.earth/help/how-is-my-number-worked-out): The quantity on your bill × a published emission factor.
- [What does "Needs Data" mean?](https://senseible.earth/help/needs-data): Something needed for the figure is missing: a quantity, a unit, the transport mode or a factor.
- [What does "Verified" mean?](https://senseible.earth/help/what-verified-means): Your record passed our checks: reviewed independently by Senseible, with expert guidance.

## Plans and payments

- [How many reads do I get each month?](https://senseible.earth/help/monthly-reads): It depends on your plan. Reads reset on the 1st of each month, India time.
- [I hit my limit. What now?](https://senseible.earth/help/hit-my-limit): Top up credits, wait for the 1st, or move to a bigger plan.
- [Do prices include GST?](https://senseible.earth/help/do-prices-include-gst): No. Prices on the site are before GST.
- [I paid, but my plan is not active](https://senseible.earth/help/paid-but-plan-not-active): Please don’t pay again. Your plan turns on as soon as the payment is confirmed.
- [Where are my receipts?](https://senseible.earth/help/where-are-my-receipts): On the Billing page, under "Download your payment receipts".
- [Can I cancel or get a refund?](https://senseible.earth/help/cancel-or-refund): There are no refunds. If you cancel, your plan does not renew.
- [I saw a feature on Pricing that I can’t find in the app](https://senseible.earth/help/feature-not-in-the-app): Some features on Pricing and in our terms are built for you on request, at an extra cost.

Still stuck? [Message us](https://senseible.earth/contact).