# I paid, but my plan is not active

Canonical: https://senseible.earth/help/paid-but-plan-not-active

Please don’t pay again. Your plan turns on as soon as the payment is confirmed.

1. Refresh your profile after a few minutes.
2. If money left your account and the plan is still off, message us with the payment reference from the payment screen.

[Message us about a payment](https://senseible.earth/contact?topic=technical&msg=I%20paid%20but%20my%20plan%20is%20not%20active.%20Payment%20reference%3A%20)

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