The photo of my bill is blurred and the units are unreadable. What should I do?
Do not guess the number. Download a fresh copy from your DISCOM or supplier portal, ask the supplier for a duplicate, or read the meter history. A guessed figure is the first thing a verifier challenges, and one wrong digit can move a month by thousands of kWh.
Where to get a clean copy
- Most DISCOMs let you download past bills by consumer number.
- Fuel and gas suppliers reissue invoices on request.
- Your meter reading history or the bill's QR code.
Taking a better photo
Lay the bill flat in daylight, fill the frame and keep the units, dates and consumer number sharp.
What Senseible does here
Senseible flags fields it cannot read clearly instead of filling them in, so a gap stays visible until you supply a clean copy.
Sources: GHG Protocol Corporate Standard, ISO 14064-3, verification of greenhouse gas statements (iso.org)
Last reviewed 2026-10-22.