Do customer and visitor trips to our factory count in our carbon footprint?
Generally no. A customer's travel to your site is in their inventory, as their business travel. The electricity and fuel used while they are on site are already in your Scope 1 and 2. If you pay for a visitor's travel or hotel, count it in Scope 3 Category 6.
Count it when
- You book and pay for the visitor's flights, trains or hotel.
- You send a company car to collect them: already in your Scope 1 fuel.
Leave it out when
- The visitor's own company pays and arranges travel.
What Senseible does here
Senseible reads supplier invoices into dated records with the quantity, unit and factor on each line, and marks lines without a usable quantity as needing data instead of guessing.
Sources: GHG Protocol Corporate Value Chain (Scope 3) Standard, GHG Protocol Corporate Standard
Last reviewed 2026-10-23.