How can we help?
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Get started
- Can I try it without an account?: Yes. Upload a bill on the home page and see the result straight away.
- Is Senseible free?: Yes. The Snapshot plan is free, forever.
- Can I ask by voice?: Yes. Tap the mic on the home page, ask your question, and hear the answer read aloud.
- How long is my data kept?: Up to 3 months without an account, and up to 18 months for signed-in or paid accounts.
Upload a bill
- What can I upload?: A PDF or a photo of your bill.
- How are long PDFs read?: Upload the whole file. Your browser splits it into parts, and we read them one by one.
- What if I upload the same invoice twice?: It is counted once.
- My bill is blurry or handwritten: Unclear numbers are flagged, never guessed.
- What do you read from my electricity bill?: Only the billing details: the period, tariff category, sanctioned load and units.
My numbers and Verify
- How is my number worked out?: The quantity on your bill × a published emission factor.
- What does "Needs Data" mean?: Something needed for the figure is missing: a quantity, a unit, the transport mode or a factor.
- What does "Verified" mean?: Your record passed our checks: reviewed independently by Senseible, with expert guidance.
Plans and payments
- How many reads do I get each month?: It depends on your plan. Reads reset on the 1st of each month, India time.
- I hit my limit. What now?: Top up credits, wait for the 1st, or move to a bigger plan.
- Do prices include GST?: No. Prices on the site are before GST.
- I paid, but my plan is not active: Please don’t pay again. Your plan turns on as soon as the payment is confirmed.
- Where are my receipts?: On the Billing page, under "Download your payment receipts".
- Can I cancel or get a refund?: There are no refunds. If you cancel, your plan does not renew.
- I saw a feature on Pricing that I can’t find in the app: Some features on Pricing and in our terms are built for you on request, at an extra cost.
Still stuck? Message us.